WorldHost®
Fundamentals
WorldHost Fundamentals is a one-day workshop that teaches front-line
employees the skills and techniques that comprise the basics of service
professionalism.
WorldHost
Fundamentals started out as the original WorldHost workshop created
in 1985 to prepare BC’s tourism workforce to host the world at
EXPO 86.
Delivered
by certified WorldHost trainers, Fundamentals can be customized to
address specific customer service training needs for any business
or employer. For customized sessions a needs assessment is completed
in consultation with a client prior to conducting the workshop. Optional
sections include ‘Telephone Techniques’, ‘Out and About
in Your Community’ and ‘Out and About in BC’.
A Fundamentals
workshop is an effective training tool for anyone who is dedicated
to providing exceptional customer service.
The objectives of the WorldHost Fundamentals workshop are:
-
To provide participants with an understanding of the importance
of excellent customer service skills;
-
To help participants make their communication with customers
more effective and efficient;
-
To help participants demonstrate their attentiveness to customer
needs;
-
To provide participants with an understanding of the social
and economic contribution that a healthy tourism industry makes
to their home communities and to the province as a whole;
-
To teach the five key WorldHost Fundamental commitments that
help BC’s tourism workforce ‘go that extra mile’.
The five commitments are:
Give fully
Respect everyone
Empathize with others
Excel at your job
Teamwork works
RELATED LINKS:
WorldHost Site
For more information on workshops in your area, contact:
Sechelt & District Chamber of Commerce
PO Box 360
#102 - 5700 Cowrie Street
Sechelt BC V0N 3A0
Email: sdcoc9@telus.net
Phone 604.885.0662
Fax 604.885.0691
For
Visitor Information please contact:
Sechelt Visitor Information
Centre
Seaside Centre
5790 Teredo Street, Sechelt
Email: visitorinfo@dccnet.com
Website: www.secheltvisitorcentre.com
Toll Free: 1.877.885.1036
